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Visit us
14 Nursery Lane, London
EC1A 1BB, United Kingdom
Support hours
Mon – Fri
9:00 am – 5:00 pm GMT
Quick answers
Frequently Asked Questions
Can't find what you're looking for? Send us a message using the form above and we'll help right away.
Browse our products →What is your typical response time? ▾
We aim to reply to every message within one business day. During weekends and public holidays it can take a little longer.
Can I change or cancel my order? ▾
Yes — as long as your order has not yet shipped. Reach out as soon as you can and our team will help you sort it out.
Are BabyTums products suitable for newborns? ▾
Most of our products are formulated to be gentle and safe from day one, but always check the product label and consult your pediatrician.
Do you offer wholesale or professional accounts? ▾
Absolutely. Use the form above and choose the 'Wholesale & partnerships' topic — we'll get the right person to follow up.